Our Process for Quality Recruitment

All of the factors below combine with Mandeville’s rigorous screening process to ensure we put the right candidates in front of you first time and ease your recruitment.

A truly tailored approach per client

At Mandeville we are passionate about understanding the intricacies of our clients and needs and wants. Only then can we make the best match for you short- and long-term. Where possible for the client, we always meet face-to-face to fully understand their requirements. This helps us in understanding their business as well as recruitment needs so we can match candidates better. We provide the best solutions when we act in a consultative manner and we therefore view our relationships with each client as a business partnership, not a set of one sided transactions. We build our strong client relationships by via varied methods including:

• regularly visiting the client’s premises
• shadowing and spending time with staff and managers
• day to day job-shadowing – walking a mile in the candidates shoes
• sitting in on client’s interviews to understand their interview style and process
• attending client internal sales meetings to understand high performance
• holding regular account review meetings to see how we can add value and improve
• running assessment days and the interview process for our clients

So we understand the exact candidate who will “make it” both personally and professionally

Single point of contact

You will enjoy the benefit of a dedicated account manager with Mandeville, a single point of contact throughout your relationship with us. This means consistency in contact, regular updates and the guarantee of speaking with someone who knows your needs inside out and can match them quickly.

Whole team on your side

At Mandeville we believe we are stronger together so your account manager will also brief the whole team on your vacancy, and all the Tele-solutions consultants in that office will be actively searching for candidates on your behalf based on the account manager’s brief. So you get the benefit of more increased search capacity, without any confusion on who you should contact with enquiries.

Speed of search

We understand that managing staff levels and getting good candidates quickly is imperative in a customer management or telesales environment, particularly if you have looming sales targets or client requirements to meet. Our process is geared around speed and we use multiple methods to attract candidates quickly for your positions, including but not limited to:

• Advertising in appropriate media
• Searching our 10,000 strong candidate database for available talent
• Using relationships with job centres, colleges, universities
• Running open days to publicise your vacancies
• Referrals and recommendations from placed candidates
• Attending job fair events to source new candidates
• Email marketing and alerts to relevant candidates with jobs

Our varied methods mean we find candidates for you fast. We regularly undertake and meet assignments to fill multiple positions in tight timescales.

Interview times to suit you

We appreciate the busy diaries of our clients. We therefore agree pre-set interview times with them up front, and work rigorously to make sure we fill those times with the right amount of quality candidates. This ensures our clients can get on with their busy day jobs during recruitment with minimal disruption. It avoids multiple interview times and no-shows and eradicates wasted time.

Rigorous Screening

The rigorous screening process common to all Mandeville divisions takes its lead from your briefing and ensures quality. We take the responsibility for pre-screening away and recommend just ¾ pre cleared candidates. This means you can get to business quicker and meet better candidates first time. As part of our standard offering we can also conduct second telephone interviews, face to face interviews, or assessment days on your behalf – adding value to your recruitment process.

No mass of CVs

Some clients do prefer to receive CVs prior to interview and we will send requested CVs across. Most prefer for us to take that hassle away from them and instead have a detailed briefing with them on the phone about candidates. This gives them a chance to ask questions and have instant answers. Less reading, less time needed, and more tailored information.

Detailed telephone interviewing

All Mandeville candidates are required to take part in a detailed telephone interview with a Mandeville consultant first and foremost. This gives us a real chance to judge their all important telephone manner and skills, confidence in selling and dealing with challenging questions and their personality fit to the role. Speaking to all candidates in person gives our consultants complete confidence in their necessary skills in practice rather than simply on paper. So you meet with candidates who have the basic skills in place, guaranteed.

Caring for candidates after offer

Our work does not stop once you accept our successful candidate. After offer we:

• keep regular contact with the candidate before they start work
• check with them on their first day to ensure a smooth and prompt start
• continue to contact them regularly during induction period
• have regular contact with you to check their progress and your satisfaction