Mandeville Tele-solutions Division

Mandeville has been providing telesales recruitment services to the contact centre industry since it was founded in 1993. Over the 15 years since, our telesales recruitment team have widened their expertise in the industry and expanded to provide excellent recruitment solutions for customer management and tele-based roles UK wide.

Their new division name, Mandeville Tele-solutions, reflects that wider and broader experience. Mandeville Tele-solutions provide a wide range of recruitment services to hundreds of UK companies, meeting a wide range of their needs, including

Permanent Positions Providing a strong candidate pool for the sourcing and placement of telephone based candidates for permanent positions in a wide variety of vertical markets. Temporary Recruitment Provision of temporaries and contractors for short and long term assignments or fixed term contracts. We're committed to responding promptly to every temporary booking. Volume Campaign Staff Volume permanent, long-term, short-term recruitment campaigns or outsourced telephone solutions. Including outsourced advertising response handling, telephone interviewing and assessment centre design and management. Management roles We offer years of experience and unrivalled results in recruiting senior contact centre professionals

Quality specialist approach

Mandeville operate from 3 offices across the UK offering nationwide coverage. Each office houses a strong team of specialists who recruit solely for tele-based roles in telesales, telemarketing, customer management and internal sales roles – day in, day out. We are not a high street agency, but a telesales recruitment specialist with years of experience in adding value to recruitment in this industry, and therefore offer a more bespoke and value adding service tailored to clients’ needs. We can be involved in:

• Running telephone interviews on behalf of clients
• Media advertising either branded or non-branded
• Managing the entire interview process for clients
• Running in-house assessment centres to ensure clients find the best staff fast
• Setting up open days in-house or on site to publicise vacancies

Varied Sector Expertise

We have built up experience in multiple industries and sectors over the years, and have particular strengths in recruiting for:

I.T Telecomms Outsourced contact centres Media Financial Services

Utilities Leisure and Travel Multi-lingual speakers Homeworking

An expanding and growing team

Mandeville is delighted to have strengthened its core recruitment division skills with the acquisition of contact centre specialist company Teleresources Consultancy in April 2008. The result - we offer double the available expertise, double the specialist recruitment consultants and double the telesales recruitment services for clients and candidates and now boast a Northern regional office in the heart of Manchester city centre. Our clients now benefit from a vastly increased capacity to fill contact centre, customer management and telesales openings.

Quality Executive Recruitment

Mandeville Tele-solutions source and select quality candidates at all levels for hundreds of UK and multinational companies in roles such as:

Outbound Contact Centre/ Sales Customer Management and Support New Business Development Executives Customer Service Advisors Account Manager (internal and external) Inbound sales advisors Lead Generators Credit Collection/controllers Internal Sales Executives Sales support staff – sales administrators Call Centre Managers Team Leaders Customer Acquisition Executives Multi-lingual customer advisors Telemarketing / Market Researchers Homeworkers Multilingual telesales staff Tele-interviewers

View a full list of all of our current tele-solutions positions
View a full list of all of our current customer services positions

One simple commitment

The secret of our success is our commitment to simple successful recruitment – we conduct a rigorous screening process on behalf of all of our clients before even sending across candidate details. This gives us an average success rate at interview of 1 in 3.

We use our expertise in recruitment and work tirelessly to find you quality candidates with minimal fuss and interruption to your schedule. Job done!

This quality process makes a real difference to our client’s recruitment process. View our client testimonials to see how we provide real recruitment solutions for some of the UK’s leading companies.