Our Process for Quality Recruitment

All of the factors below combine with Mandeville’s rigorous screening process to ensure we put the right candidates in front of you first time and ease your recruitment.

Real expertise

We provide unrivalled knowledge of the key skills, attributes and aspirations needed to succeed in these highly competitive and challenging roles. We boast over 13 years of recruiting for retail clients and almost 10 years of recruiting for hospitality roles.

We have vast experience in meeting the demanding needs of some of the largest names in retail, leisure and hospitality, often meeting with challenging and lengthy recruitment processes and high standards. Some of the UKs best loved brands use us to fill key positions, clients including the Carphone Warehouse, Hilton Hotels, GAME, IKEA and Toys R Us. Our recruitment process and quality candidates also meet the high standards of the luxury retail sector. We recruit for luxury names like Loropiana, Emma Hope and Billamberg.

Great resources to locate strong candidates

Our strong and developed retail & hospitality connections allow us to use traditional headhunting to identify and qualify talent working with competitors. In addition to this we always reference our 25,000 strong candidate database for talent with retail or hospitality experience and transferable skills.

A tailored approach for retail clients

Our team is committed to building strong relationships with clients and providing each with a bespoke solution. We seek to work with clients in an effective business partnership rather than viewing recruitment as a set of transactions. We use several methods to do this:

• working with individual hiring managers and HR to understand both parties needs
• regularly visiting the clients premises to ensure that we get the feel and culture of the company
• meeting with clients regularly to ensure we understand their changing needs
• researching and monitoring recent client and competitor developments in this fast changing market
• assessing and benchmarking upper performing employees within clients to understand what good looks like
• offering to run the interview process on the client’s behalf on request
• sitting in on clients interviews to understand their interview process and criteria

Great account management

Mandeville appreciate the busy diaries of our hiring retail clients, many of whom are on the move in field based roles. We offer a tailored communication process which is agreed up front to meet clients needs, e.g. agreeing up front to hold monthly review meetings with clients’ dedicated account manager. As we agree communication channels up front and stick with these – we reach you quicker and with more relevant information.

As consistency and client knowledge is paramount in this industry, each of our clients has a dedicated account manager and single point of contact at all times. This increases our ability to quickly match candidates to clients and provide the quality of service needed.

Prepared candidates as standard

We personally interview all retail and hospitality candidates in person before recommending them. We also very importantly expect all of our candidates to take serious time preparing for interview, and we set them pre-interview work including a SWOT self-analysis and interview preparation session. This is to ensure that they are taking your time seriously and tests their suitability and desire for the role. If they don’t complete these, we refuse to put them forward.

This means you meet all Mandeville candidates knowing they have invested a considerable amount of time and thinking about why they are applying for and suitable for the role, and they have a genuine interest in and passion about working for you. Mandeville retail and hospitality candidates are always well-equipped and eager to conduct a business conversation regarding a future position with you.